Why did they leave?
Ask customers to walk through the experience that led to cancelling. Explore the moment it stopped working for them, what they tried and why they chose to leave.
Customer feedback
Hear what
really matters.
Run a campaign of short customer interviews. aikho prepares the questions and what to measure, talks with each customer by voice or text, and returns findings with their words.
Talk to us about a campaign
Customer feedback is switched on for your workspace by our team.
A business question. Human answers.
Ask. Talk.
See differently.
What do your customers experience? Find the detail a score alone cannot give you.
- 01
Brief
One offering, one campaign, and up to five points you need to ask about. Interviews take 5–10 minutes.
- 02
Plan
On publish, aikho prepares the measures and a five-part interview around your purpose.
- 03
Find
You share the link with your customers. aikho can draft your invitation; it sends nothing itself.
- 04
Talk
Customers choose voice or text, in English, French or Arabic.
- 05
Discover
Findings raised by at least two people are checked across every interview.
- 06
Back to you
Counts show their total. ‘Did not say’ stays separate from ‘no’. Follow the finding back to the words.
From the words to the pattern
Understand
what sits behind it.
A finding begins in the conversations. The count always keeps its context.
Setup was hard to finish without help.
“I got as far as connecting our account, then had to ask someone which settings to use.”
3 of 5customers described this difficulty
1 did not describe the difficulty. 1 did not say.
An illustrative count, not a population estimate or a real customer result.
When to run a campaign
Find the story
behind the signal.
One offering. A focused purpose. A conversation with room for the unexpected.
Where did they get stuck?
Follow their first experience in order. Learn which steps felt clear, where help was needed and what it took to reach the outcome they wanted.
What does that rating mean?
A number cannot tell the whole story. Ask about the experience behind the rating and the specific moments that shaped it. Keep their explanation beside the result.
What shaped the choice?
Explore the customer’s account of the decision: what they needed, what mattered most and where the offering fell short for them. Treat it as their experience, not an independently verified verdict.
Keep asking.
Keep discovering.
Explore new questions across completed conversations. Keep a question on the campaign to include future interviews. Your team can examine supporting words instead of relying only on a summary.
Counts describe the people interviewed, not the whole market. ‘Did not say’ stays separate from ‘no’. Unclear answers remain visible.
A closer look
Before you begin.
Who can use Customer feedback?
Our team switches Customer feedback on for your workspace. Talk to us about the campaign you want to run, the customers you need to hear from and the results your team needs to review. It is not self-serve and does not inherit the Hiring Starter allowance.
Who sends the invitation?
Your team shares the campaign link through your chosen channels. aikho can draft an invitation for you, but it sends nothing itself. The campaign concerns one offering and the experience of your own customers. You choose how to reach the people you want to hear from.
Do customers know it is an AI?
Participants are told they are talking to an AI, that the conversation is recorded and that the team can review it. The interview is designed around the campaign’s purpose. The invitation and participant information should explain who is asking and why.
Which languages and formats are available?
Customers can choose voice or text, in English, French or Arabic. The team console is in English. Each campaign focuses on one offering and up to five points you need to ask about. The conversation is designed to take 5–10 minutes.
What comes back at the end?
You get findings, participant counts and supporting quotes, with missing or unclear answers visible. A finding raised by at least two people is checked across every interview. Counts describe the people interviewed, with their total shown. They do not establish what the whole customer population thinks.
Plan. Talk. Discover.
Start with what
you need to know.
Talk to us about a campaign
Customer feedback is switched on for your workspace by our team.